You have 30 days from the date of receiving the product to request a return. In specific cases, this period may vary.
Submission of Return Request:
To initiate a return, send an email to email@example.com with the subject line "Return Request-Product." Include your order number, order date, full name, contact details, proof of purchase, and a clear description of the reason for the return.
Return Your Order:
After your return request is approved, you must ship the product back to us within 30 days of confirmation.
Documentation and Conditions:
The returned product must be in its original packaging, condition, with all accessories, tags, labels, etc., intact.
Return Verification and Remedy:
We'll assess the returned product. If it's defective, faulty, or wrong, we'll offer a replacement or refund at our discretion.
You're responsible for return shipping costs. We'll reimburse reasonable shipping costs if the product has a problem, and we suggest a standard (cheapest) with tracked delivery for all returns. We won't be able to refund any additional cost if you try to use any premium and fastest shipping service.
We cannot accept returns for misused, used, stolen, damaged by natural events, or custom-made products. Some hygiene items are also non-returnable.
Return and Refund Policy for Specific Cases:
VIP customers making frequent purchases can enjoy a 90-day return window. Other terms apply.
Please note that minor variations in handcrafted (handmade) products are not considered defects. We reserve the right to refuse any return request.
We can cancel orders for a valid reason, you'll be informed and you'll receive a refund.
This policy is governed by the laws of North Carolina, with exclusive jurisdiction in Charlotte.
Limitation of Liability:
We are not liable for certain events beyond our control. Our liability is limited as stated.
Changes to this Policy:
We may update this policy, so check our website for the latest version.
An online retail platform owned and managed by SOVRAN GROUP LLC
330 E Hebron ST, Unit A
Charlotte, NC 28273