RETURNS, REFUND AND CANCELLATION. – SHOPTREND USA | Online Fashion, Home Decor & Handmade Rugs

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Return Window:
You have 30 days from the date of receiving the product to request a return. In specific cases, this period may vary.

Submission of Return Request:
To initiate a return, send an email to with the subject line "Return Request-Product." Include your order number, order date, full name, contact details, proof of purchase, and a clear description of the reason for the return.

Return Your Order:
After your return request is approved, you must ship the product back to us within 30 days of confirmation.

Documentation and Conditions:
The returned product must be in its original packaging, condition, with all accessories, tags, labels, etc., intact.

Return Verification and Remedy:
We'll assess the returned product. If it's defective, faulty, or wrong, we'll offer a replacement or refund at our discretion.

Shipping Charges:
You're responsible for return shipping costs. We'll reimburse reasonable shipping costs if the product has a problem, and we suggest a standard (cheapest) with tracked delivery for all returns. We won't be able to refund any additional cost if you try to use any premium and fastest shipping service.

Non-Returnable Items:
We cannot accept returns for misused, used, stolen, damaged by natural events, or custom-made products. Some hygiene items are also non-returnable.

Return and Refund Policy for Specific Cases:
VIP customers making frequent purchases can enjoy a 90-day return window. Other terms apply.

Other Terms:
Please note that minor variations in handcrafted (handmade) products are not considered defects. We reserve the right to refuse any return request.

Order Cancellation:
We can cancel orders for a valid reason, you'll be informed and you'll receive a refund.

Governing Law:
This policy is governed by the laws of North Carolina, with exclusive jurisdiction in Charlotte.

Limitation of Liability:
We are not liable for certain events beyond our control. Our liability is limited as stated.

Changes to this Policy:
We may update this policy, so check our website for the latest version.

Contact Details:
An online retail platform owned and managed by SOVRAN GROUP LLC
330 E Hebron ST, Unit A
Charlotte, NC 28273
United States