Shipping & Returns
WORLDWIDE DELIVERY SERVICE
We offer the following international delivery options with Air & Ocean Shipping Services.
|SHIPPING DESTINATION||AIR SHIPPING||OCEAN SHIPPING|
|TRANSIT TIME (DAYS)||TRANSIT TIME (DAYS)|
|Australia, Canada, Germany, UK, USA||5-7 Business Days (order from UK & USA may be eligible for 48 Hours Delivery, subject to availability of service time)||"50-60 Business Days eligible on over 2000 Units Order "|
|Belgium, Denmark, Guernsey, Ireland, Italy, Jersey, Luxembourg, Netherlands, Spain, Sweden||5-7 Business Days||"50-60 Business Days eligible on over 2000 Units Order "|
|Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia||7-10 Business Days||"60-70 Business Days eligible on over 2000 Units Order "|
|Bermuda, China, Hong Kong, Japan, South Korea, Macao, Malaysia, Mexico, Norway, Philippines, Russia, Singapore, Switzerland, Taiwan, Thailand, Turkey||5-7 Business Days||"40-50 Business Days eligible on over 2000 Units Order "|
|Bahrain, Israel, Jordan, Kuwait, Lebanon, New Zealand, Oman, Saudi Arabia, UAE||7-14 Business Days||"40-50 Business Days eligible on over 2000 Units Order "|
|India||3-5 Business Days||Not eligible|
|SHIPPING SERVICE||SHIPPING DESTINATION||SHIPPING COST||SERVICE PROVIDER|
|Express Shipping||UK, USA, Canada, EU, Switzerland, Australia, Thailand, Singapore, Malaysia, Japan, South Korea||$5.99 for first item. Then $2.99 per additional item.||FedEx Express|
|Express Shipping||Rest of the World||$7.99 for first item. Then $3.99 per additional item.||FedEx Express|
|Standard Shipping||Pan India||INR 100 Per KG - Then INR 50 per additional item or additional KG - whichever is higher - applicable||FedEx / DTDC Ground|
Rest assured about your local and international shipping requirements. We’ve partnership with the world’s leading Air and Ocean shipping companies such as FedEx, DHL, FTN, Rohlig, MSC and Ceva logistics etc.
We also work with USPS, UPS, FedEx, Royal Mail, DPD and many local posts companies in many countries.We take 24 hours to process the orders right after completing your bulk order.
You will in the know of tracking details of your air shipments as well as any Ocean shipment including container number, BL number etc.
Your success manager will be working with you and providing you all the supports right from a very starting point of buying a sample to all the way for delivering a bulk order and helping you further launching your online store if you haven’t had any online business before.
Tracking Your Orders
You’ll be receiving email notifications of your orders confirmation, order processing and you’ll be able to track your order right from these same emails or from our website by clicking on this link here Track Order
Your success manager will also keep you in the know of tracking details of your air shipments as well as any Ocean shipment including container number, BL number etc.
Delays in Delivery
When the status indicates OUT FOR DELIVERY, the product should reach you very soon. If you do not receive the delivery within 24 hours, please contact the courier or Get in touch with us and we will take up the matter with the delivery partner and ensure fast release.
Delays are rare and could happen due to specific reasons like an incorrect shipping address or distant location. The courier service may face problems, or bad weather could be the cause and off course COVID-19 has impacted the shipping time including the clearance and further handling of each shipment nowadays.
You’re requested to fill all active / working information such as recipients’ email address, phone number, an alternative email and phone number and a note* about the shipping location whether it is a commercial or residential property and your working hours would also help in attempting the delivery at your convenience.
Returns & Refunds
For Retail order, we accept returns within 30 days of goods receipt.
For Wholesale order, we accept returns within 7 days of goods receipt.
Whether it's retail or wholesale order and in case you’re not happy with the goods, it's better to inform us immediately after receipt of goods. We’ll be processing your refund right after a careful check of the returned shipment.
You’re requested to arrange the repacking of goods in same boxes without using any items from the returning goods. We can dismiss the return for refund if we find returned goods damaged or some missing parts within.